<<return to support

Web-based Mail

What is web-based mail?
How much space do I have?
How do I access the web-based mail server? 
What is my username? 
I keep getting a "The page cannot be displayed error" when I try to log in.  What's wrong?
Do all customers have web-based mail?  Can I get it?

What is web-based mail?
Web-based mail is mail that you access online rather than through downloading the e-mails to your harddrive.  The mail is stored on our server until you delete it.

How much space do I have?
Each box is allocated 5MB of space.  If you also have an e-mail client such as Outlook or Eudora you can set up a POP3 account to regularly download the mail.  This serves two functions - it keeps the box clean and available for other e-mail and it stores the e-mails for archival purposes.

How do I access the web-based mail server?
To access the web-based mail, just type http://mail.yourdomain.com, where yourdomain is actually your domain - into the browser.  The http:// part must be there.  You will come to the following screen:

Type in your e-mail address and password.  You will come to the following screen:

From here you can send and receive just like any other web-based mail system such as Hotmail.com or Yahoo.com.

What is my username?
Your username is your e-mail address.

I keep getting a "The page cannot be displayed error" when I try to log in.  What's wrong?
If you don't type in the "http://www" part into your browser's address field, you will get this error.

Do all Coastline customers have web-based mail? Can I get it?
Web-based mail is available for customers that have been notified that they are on the Win2000 server. If you would like to be moved to this server, please log into your control panel and send a message to our technicians.