Technical Support Control Panel


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Control Panel

What is the control panel?
Does anybody else have access to my information?
Is the connection secure?
What can I do in my control panel?
Can I upload my website through the control panel?
When do I have to contact support directly?
Why didn’t the feature I just added go into effect immediately?
When editing e-mail boxes it forever to move from screen to screen?  Is there something wrong?
What’s the difference between my FTP password and my client password?
Can an alias be directed into a subfolder?
Can I add vacation messages from my control panel?
What if I want to add more than one DSN?
What if I want to add more than one chat forum?
What if I want to see raw logs instead of stats?

What is the control panel?
The control panel allows you to manage the passwords, features and e-mail boxes associated with your account.

Does anybody else have access to my information?
No.  The only people who can get into your control panel are those who have your client ID and password, which are unique for each account.

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How many control panels do I get? 
 That depends.  Generally, you can manage all of your domains from a single control panel.  If you have more than one client ID, however, then you will have to get out of one control panel and access another to manage different domains.  For that reason we always suggest existing clients add domains through the control panel rather than our online signup form because it makes long-term management easier.

Is the connection secure?
If you look up on the address bar when you are in the control panel, you will see https://, which indicates a secure connection.

What can I do in my control panel?
You can

  • add or close domains

  • add, modify and delete e-mail boxes

  • add features

  • initialize ASP scripting

  • change the client and FTP passwords,

  • change your sign up plan

  • see the current charges for your account

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Can I upload my website through the control panel?
No, you can only upload your site through FTP or FrontPage

When do I have to contact support directly?
When you need to add more than one DSN, set up raw logs, add usernames/passwords for the account, or

Why didn’t the feature I just added go into effect immediately?
Your request went to our support staff, who will make the necessary additions to your folder.  You will be notified as soon as the changes have made and you can use the new feature.

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When editing e-mail boxes it forever to move from screen to screen?  Is there something wrong?
No, editing e-mails is more time consuming than requesting a chat forum because you are making the changes real-time rather than requesting the feature from support.  Once you change a password or add a box you may need to wait up to fifteen minutes to see the change, but that’s because the servers refresh their cache every fifteen minutes.  The box and changes were made immediately.

What’s the difference between my FTP password and my client password?
The FTP password is associated with your username and password located on the server.  This account has full control of the folder where your web site is stored.  The client password is associated with your Client ID number.  The control panel can cross-reference with your domain name, but the password is actually to the control panel itself.  If you have multiple domains, each can have a unique password but they will all share the same Client ID and password.

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Can an alias be directed into a subfolder?
No, aliases are directed to the root folder of the target domain.

Can I add vacation messages from my control panel?
No, you will need to access vacation messages from a different directory.  If you go to http://www.yourdomain.com:81 and enter the box ID and password, you will be able to add the vacation message there.  Be careful not to make any other changes, however, as this is the heart of your e-mail box and any other changes could disable the box completely.

What if I want to add more than one DSN?
Once the DSN is clicked, it remembers that you made the request.  To add additional DSNs, you will need to click on “open a support incident” and request raw logs for your domain.  Remember when requesting DSNs the database must already be in the subfolder.  Be specific as to where it is located.

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What if I want to add more than one chat forum?
If you want an additional chat forum, click on “open a support incident” and request a second forum and specify the subfolder it will be stored in for your domain.

What if I want to see raw logs instead of stats?
If you want the raw logs to be stored in your folder (in a subdirectory called /logs), click on “open a support incident” and request raw logs for your domain.